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KDS: Ticket Timer

KDS Ticket Timer

In the KDS, there are two ways to account for time. Operators can choose to use the countdown mode or count up mode [simple ticket timer]. The countdown method shows the kitchen staff how much time it will take to prepare an item and orders. Whether using the countdown mode or count-up mode the ticket colors hold the same meaning.

**Ticket Color **

  • The ticket timer and prep time prep intervals are set on each device.

  • Gray - The order has just been placed.

  • Yellow - The order has been sitting in the queue and has almost reached the allotted prep time.

  • Red - The order is overdue.

  • Green - A completed and dispatched order.

We also updated the yellow ticket timer to increase the contrast, making it easier to read.

Countdown Mode

**Prep Time: **Each product is associated with a specific prep time which determines the countdown of the ticket. If the ticket has multiple items, the ticket timer will count down from the item with the longest prep time.

**Count-Up Mode [Simple Ticket Timer] **

All incoming tickets will start at 0 and count up. There are no pre-set prep times associated with the items.

Ticket Timer Set-Up

  1. Click the three bar icon in the left-hand corner

  2. Click Settings, then Tickets

  3. Choose to set the KDS to use the count-up or countdown mode

  4. Set the Timer Duration